There is no denying the fact that the age of machines is in rising and robots are set to take over the help desk. So, should businesses worry or embrace the change?
As per a report by Gartner, by the year 2019, AI will take over 30% of businesses IT support capacity. The report further estimated that by the next ten years, every application would have some or the other form of AI incorporated into them. But the question remains how AI and automation will affect IT companies in Virginia Beach that provides managed services providers’ solution.
Although AI automation has brought significant efficiency and positive changes as to how IT components work, it still can’t change how managed services function. IT innovators and leaders from some of the best IT support companies are of the opinion that MSPs should embrace AI automation.
If AI and IT automation continue to take forward stride, it is imperative to say that it can provide MSPs the prospect to operate a business at a reduced cost and allow them to offer businesses services that go beyond IT support.
So, if automation is the future and no business can avoid it, what advantages it has in store for MSPs?
Do More with Less for
As new technology refreshes keep happening, businesses are raring to go for these technological upgrades. It has made the managed service sector competitive with MSPs find new ways to offer their consumers high-quality services and consumer satisfaction. By IT automation, IT companies can speed up their services and free up IT resources which they can efficiently provide to their other clients.
The ultimate goal for any business is to have sustainable growth and efficiency to scale their business as the demand grows. Through IT automation, MSPs can offer these businesses IT solutions to scale their operation more effectively and maximize redundancy.
With data security reigning as a significant concern for businesses and the popularity of cloud computing growing, industry regulations have tightened; thus it is become crucial than ever to follow guidelines. The most significant advantage of IT process automation is that it offers ease to both MSPs and businesses in setting policies and adhering to compliances.
Helping MSPs to be
Businesses that have chosen to outsource their IT processes are already experiencing the benefits of it. By shifting their burden of managing their IT infrastructure to proficient IT team, they are able to focus on innovating new product line and ways to generate more revenue.
With the help of IT process automation, MSPs can assist businesses to perform day-to-day operations more efficiently and eliminate human error. It is also allowing managed services providers to offer a higher level of customer satisfaction.
Automation Can’t Replace the Human Element in IT:
No doubt automation has helped businesses resolve some of the most complex problems, but still, it can’t be the answer to every question. What AI automation lack is creative and intuitive thinking which human MSPs have in abundance.
Establishing and maintaining a cordial relationship with clients is another element which can’t be undertaken by AI.